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Call Andrew Easton on 07412159995 now

We understand that plumbing and heating emergencies happen, often at inconvenient times. That's why we offer a call out service for emergencies out of normal office hours.

Over the Festive Period, GWE shall be taking a short break however we are still at hand to help you - please refer to our prices and times below.


Upfront About Costs

We'll always clarify the call out fee and payment options before we visit your home and the call out engineer will also quote any additional costs in advance before carrying out the work.

How do we charge?

Our charges vary and are indicated below, although please bear in mind that whilst our engineers are on call, they are not at work and are at home with their families, so please only call in an emergency (No heating or an uncontainable water leak).

We charge by the hour and for a minimum of one hour, and anything thereafter, we charge in 15 minute increments. 

If you are a tenant please ask your landlord/agent to call us out direct (unless you are a Thacker & Revitt tenant).

Please note once you have confirmed the call out with us over the phone, our charge will apply immediately so please make sure you are certain you need to instruct us, as any cancellation after this point will still incur the intial call out of 1 hour. 

When we are asked to attend Out of Hours and providing we attend your property, the hourly rate will commence once the engineer starts travelling to your property. We use electronic software which utilises geo-location tracking, where travel, start and finish times are recorded to the minute.

Thanks for your co-operation and by calling our engineer, you are agreeing to these terms and conditions.

 

Day

Time

First Hour

Each Hour Thereafter

Christmas Eve

08:00 - 16:59

£75

£75

 

17:00 - 20:00

£105

£105

 

20:00 - 00:00

CLOSED

CLOSED

Christmas Day

CLOSED

CLOSED

CLOSED

Boxing Day

08:00 - 16:59

£150

£150

 

17:00 - 07:59

£250

£250

Sunday 27/12/2020

08:00 - 16:59

£115

£115

 

17:00 - 07:59

£150

£150

Monday 28/12/2020

Tuesday 29/12/2020

Wednesday 30/12/2020

08:00 - 16:59

£95

£95

 

17:00 - 07:59

£150

£150

New Years Eve

08:00 - 20:00

£105

£105

 

20:01 - 00:00

CLOSED

CLOSED

New Years Day

CLOSED

CLOSED

CLOSED

Saturday 02/01/2021

08:00 - 16:59

£95

£95

 

17:00 - 07:59

£115

£115

Sunday 03/01/2021

08:00 - 16:59

£115

£115

 

16:59 - 07:59

£150

£150

Area Surcharges

Whilst we're able to fulfil work in the wider Dorset area, we apply a surcharge to cover the additional time and travel costs.

Postcode

Per Hour

BH16

+£10

BH20

+£20

BH21 (excluding Merley)

+£10

BH23

+£10

BH24 & BH25

+£10

BH31

+£10

It's rubbish when you're having a tough time with whatever leak or non-heating situation you've got. We're really sorry you've an issue but we're here to help. Let us know your problem, whilst we can't fix every situation we promise to try and help.

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