0% Interest Free Credit

10 Year Guarantee

4 Weeks Nothing To Pay

Speedy Installation

Call on now

We understand that plumbing and heating emergencies happen, often at inconvenient times. That’s why we offer a 24 hour, 7 days a week call out service for emergencies that might occur outside of our normal business hours.


Upfront About Costs

We'll always clarify the call out fee and payment options before we visit your home, clearly explaining the costs involved and that you’re 100% happy to proceed. The call out engineer will also quote any additional costs in advance before carrying out the work.

Call Out Charges

Our call out charges vary dependent on when you need our help. During our normal operating hours, we charge £70 for the first hour, then £55 for each hour thereafter.

Day Time First Hour Each Hour Thereafter
Monday - Thursday 00:00 - 07:59 £150 £110
  08:00 - 16:59 £70 £55
  17:00 - 18:59 £80 £65
  19:00 - 23:59 £105 £80
Friday 00:00 - 07:59 £150 £110
  08:00 - 16:59 £70 £55
  17:00 - 23:59 £120 £95
Saturday 00:00 - 07:59 £150 £110
  08:00 - 16:59 £95 £70
  17:00 - 23:59 £120 £95
Sunday & Bank Holiday 00:00 - 07:59 £160 £125
  08:00 - 16:59 £105 £80
  17:00 - 23:59 £130 £105

Area Surcharges

Whilst we're able to fulfil work in the wider Dorset area, we apply a surcharge to cover the additional time and travel costs.

Postcode Per Hour
BH16 +£10
BH20 +£20
BH21 (excluding Merley) +£10
BH23 +£10
BH24 & BH25 +£10
BH31 +£10
It is rubbish when you're having a tough time with whatever leak or non-heating situation you've got. We're really sorry you've an issue but we're here to help. Let us know your problem, whilst we can't fix every situation we promise to try and help.

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