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Call Glen Rodgers on 07879 055708 now

We understand that plumbing and heating emergencies happen, often at inconvenient times. That's why we offer a 24 hour, 7 days a week call out service for emergencies out of normal office hours.


Upfront About Costs

We'll always clarify the call out fee and payment options before we visit your home, clearly explaining the costs involved and that you’re 100% happy to proceed. The call out engineer will also quote any additional costs in advance before carrying out the work.

How do we charge?

Our charges vary and are indicated below, although please bear in mind that whilst our engineers are on call, they are not at work and are at home with their families, so please only call in an emergency. 

We charge by the hour and for a minimum of one hour. So if you call us out and we are with you 40 minutes, we will charge for the first full hour. Thereafter, it's in 15 minute increments, so if we're with you for 1 hour 10 minutes, we charge for 1 hour 15 minutes. 

If you are a tenant please ask your landlord/agent to call us out direct (unless you are a Thacker & Revitt tenant).

Please note once you have confirmed the call out with us over the phone, our charge will apply immediately so please make sure you are certain you need to instruct us, as any cancellation after this point will still incur the intial call out of 1 hour. Our engineers will have to stop what they are doing to accommodate you, they will need to get changed and travel to your location.

When we are asked to attend out of hours and providing we attend your property, the hourly rate will commence once the engineer starts travelling to your property. We use electronic software which utilises geo-location tracking, where travel, start and finish times are recorded to the minute.

Thanks for your co-operation and by calling our engineer, you are agreeing to these terms and conditions.

 

Day

Time

First Hour

Each Hour Thereafter

Monday-Friday

08:00 - 16:59

£75

£75

 

17:00 - 18:59

£95

£95

 

19:00 - 07:59

£125

£125

   

 

 

Saturday

08:00 - 16:59

£95

£95

 

17:00 - 07:59

£150

£150
 

 

 

 

Sunday 

08:00 - 16:59

£115

£115

 

17:00 - 07:59

£150

£150

 

 

 

 

 

 

 

 

 

 

 

 

Area Surcharges

Whilst we're able to fulfil work in the wider Dorset area, we apply a surcharge to cover the additional time and travel costs.

Postcode

Per Hour

BH16

+£10

BH20

+£20

BH21 (excluding Merley)

+£10

BH23

+£10

BH24 & BH25

+£10

BH31

+£10

It's rubbish when you're having a tough time with whatever leak or non-heating situation you've got. We're really sorry you've an issue but we're here to help. Let us know your problem, whilst we can't fix every situation we promise to try and help.

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