0% Interest Free Credit

10 Year Guarantee

4 Weeks Nothing To Pay

Speedy Installation

We’ve been listening to our customers! For many years we’ve been asked to offer maintenance contracts that match national companies like British Gas and Homeserve because they had experienced poor customer service and waited longer than promised for the help they had paid for. Ultimately, they wanted peace of mind and weren’t getting it, so we decided to offer it.

GWE Care Benefits

The Right Care For Your Home

The Right Care
For Your Home

One tailored package that
meets your needs

24/7/365 Peace Of Mind

24/7/365
Peace Of Mind

We’re on call 24/7,
365 days of the year

Transparent Cover For Your Care Plan

Transparent Cover
For Your Care Plan

It’s clear what’s covered,
what isn’t and why

Easy to understand T&C's

Easy To
Understand T&C's

No hidden costs or
unreasonable exclusions

Care From A Reputable Local Company

Care From A
Reputable Local Company

Fast response times and
reliable, Gas Safe service

Maintain Your Boiler Warranty

Maintain Your
Boiler Warranty

We’ll help you never forget a
service to stay in warranty

What We Can Cover

Annual Service

Annual Service

Essential for both safety and maintenance, carried out annually
by our gas safe registered engineers

Boilers Cover

Boilers

Your boiler is the heart of your home,
stay protected and never miss a beat

Boiler Controls

Boiler Controls

Stay in control of your heating and hot water with our boiler controls cover

Central Heating

Central Heating

Anything from leaking radiators to faulty pumps, we’re on call 24/7 to help

Gas Cookers & Gas Fires

Gas Cookers & Gas Fires

The annual service of either your gas cooker or gas fire, or both, keeping you and your family safe and warm

Plumbing & Pipework

Plumbing & Pipework

For complete peace of mind choose Total Care, from burst pipes to gas leaks we’ve got you covered

Our GWE Care Plan Packages

To keep it simple, we’ve created five options so you can tailor the cover to suit your needs, and every plan includes that all important annual boiler service. Please view these below.

  ServiceCare CombiCare SystemCare BoilerCare TotalCare
  £6 per month £10 per month £13 per month £15 per month £22 per month
Annual Gas Safe boiler service Tick Tick Tick Tick Tick
Annual CP-6 certificate with specifics of our service Tick Tick Tick Tick Tick
Manufacturer’s warranty maintenance checklist completed Tick Tick Tick Tick Tick
System health check to identify any potential issues Tick Tick Tick Tick Tick
Magnetic heating filter clean (if pre-approved) Tick Tick Tick Tick Tick
Discounted labour rates for any other works required Tick Tick Tick Tick Tick
Phone, SMS, email & postal servicing reminders Tick Tick Tick Tick Tick
Emergency call out 24/7/365 Cross Tick Tick Tick Tick
Radiators & radiator valves inc. inhibitor top up after drain downs Cross Tick Tick Cross Tick
Boiler breakdowns & replacement parts
(Except boiler main heat exchanger)
Cross Cross Cross Tick Tick
Filling loops, shock arrestors & expansion vessels Cross Tick Tick Tick Tick
Heating & hot water controls (programmers & thermostats) Cross Tick Tick Tick Tick
System pipework (excluding inaccessible pipework) Cross Cross Cross Cross Tick
Circulating pump & motorised valves Cross Cross Tick Tick Tick
Ball valves, feed tank connections & overflow pipes Cross Cross Tick Tick Tick
Hot water cylinder Cross Cross Tick Cross Tick
Hot, cold & gas supply pipework Cross Cross Cross Cross Tick
ServiceCare CombiCare SystemCare BoilerCare TotalCare
£6 per month £10 per month £13 per month £15 per month £22 per month
Tick Annual Boiler Service Tick Annual Boiler Service Tick Annual Boiler Service Tick Annual Boiler Service Tick Annual Boiler Service
Tick Annual CP-6 Certificate Tick Annual CP-6 Certificate Tick Annual CP-6 Certificate Tick Annual CP-6 Certificate Tick Annual CP-6 Certificate
Tick Warranty Checklist Tick Warranty Checklist Tick Warranty Checklist Tick Warranty Checklist Tick Warranty Checklist
Tick System Health Check Tick System Health Check Tick System Health Check Tick System Health Check Tick System Health Check
Tick Magnetic Heating Filter Clean Tick Magnetic Heating Filter Clean Tick Magnetic Heating Filter Clean Tick Magnetic Heating Filter Clean Tick Magnetic Heating Filter Clean
Tick Discounted Labour Rates Tick Discounted Labour Rates Tick Discounted Labour Rates Tick Discounted Labour Rates Tick Discounted Labour Rates
Tick Servicing Reminders Tick Servicing Reminders Tick Servicing Reminders Tick Servicing Reminders Tick Servicing Reminders
Cross Emergency Call Out Tick Emergency Call Out Tick Emergency Call Out Tick Emergency Call Out Tick Emergency Call Out
Cross Radiators & Radiator Valves Tick Radiators & Radiator Valves Tick Radiators & Radiator Valves Cross Radiators & Radiator Valves Tick Radiators & Radiator Valves
Cross Boiler Breakdowns & Parts Cross Boiler Breakdowns & Parts Cross Boiler Breakdowns & Parts Tick Boiler Breakdowns & Parts Tick Boiler Breakdowns & Parts
Cross Filling Loops, Shock Arrestors & Expansion Vessels Tick Filling Loops, Shock Arrestors & Expansion Vessels Tick Filling Loops, Shock Arrestors & Expansion Vessels Tick Filling Loops, Shock Arrestors & Expansion Vessels Tick Filling Loops, Shock Arrestors & Expansion Vessels
Cross Heating & Hot Water Controls Tick Heating & Hot Water Controls Tick Heating & Hot Water Controls Tick Heating & Hot Water Controls Tick Heating & Hot Water Controls
Cross System Pipework Cross System Pipework Cross System Pipework Cross System Pipework Tick System Pipework
Cross Circulating Pump & Motorised Valves Cross Circulating Pump & Motorised Valves Tick Circulating Pump & Motorised Valves Tick Circulating Pump & Motorised Valves Tick Circulating Pump & Motorised Valves
Cross Ball Valves, Feed Tank Connections & Overflow Pipes Cross Ball Valves, Feed Tank Connections & Overflow Pipes Tick Ball Valves, Feed Tank Connections & Overflow Pipes Tick Ball Valves, Feed Tank Connections & Overflow Pipes Tick Ball Valves, Feed Tank Connections & Overflow Pipes
Cross Hot Water Cylinder Cross Hot Water Cylinder Tick Hot Water Cylinder Cross Hot Water Cylinder Tick Hot Water Cylinder
Cross Hot, Cold & Gas Supply Pipework Cross Hot, Cold & Gas Supply Pipework Cross Hot, Cold & Gas Supply Pipework Cross Hot, Cold & Gas Supply Pipework Tick Hot, Cold & Gas Supply Pipework

What Else Can We Cover?

Landlord Gas Safety Inspection

Landlord Gas
Safety Inspection

For only £0.50 per month

Magnetic Heating Filter Repair/Replacement

Magnetic Heating
Filter Repair/Replacement

For only £1 per month

Gas Fire Service

Specialist Gas
Fire Service

For only £3 per month

Waste Trap Unblock/Replacement

Waste Trap
Unblock/Replacement

For only £1 per month

Smart Thermostats Repair/Replacement

Smart Thermostats
Repair/Replacement

For only £3 per month

Interested In Having Anything Else Covered?

Interested In Having
Anything Else Covered?

If you've anything else you'd like covered just ask, we may be able to cover it -
we don’t currently cover any gas appliances not listed

Can We Cover Your Boiler?

Our care can cover domestic boilers up to 70kW that don’t need to be removed from the wall to be serviced/repaired and are available to our customers in most of the BH postcode areas.

How Do We Keep Costs Down?

We want to keep the cost of our care as low as possible for everyone whilst ensuring
we’re able to always deal with urgent problems quickly.

To do this we try to reduce the number of unnecessary call outs by charging a small £50 call out fee each time you ask us to attend your property, except for scheduled boiler and gas fire servicing appointments. All other costs are then covered under your care plan including any parts or further visits to the same problem.

We’re also always happy to offer help and advice over the phone, so call us about any non-urgent matters or visit gwesouthern.co.uk/help where you’ll find trouble-shooting guides to common problems such as how to defrost frozen condensing boiler pipes.

How Do I Get GWE Care?

It’s easy, just choose a plan that works best for you and your home. We’ve offered recommendations for each to help you decide. Then give us a call or fill out our GWE Care application form online here and we’ll be in touch.

You've Chosen Your Plan, What's Next?

We’ve designed our care, so we’ve fewer exclusions to similar plans from the other well known companies.

We’ve a vested interest in the condition of your gas, plumbing and heating services and that benefits both parties, which means we can cover more for you.

Our care does feature some exclusions and/or limitations, to minimise risks and keep our costs as low as possible for you, but we’ll always be totally transparent about these.

If Your Boiler Is Less Than 9 Months Old

You’ll need our safety service costing £35 and our free health check to make sure it’s eligible. We need to check that your boiler’s installed correctly and that the gas pressures meet the manufactures specifications. If we find it’s eligible, we’ll carry out a safety service there and then along with the free health check.

We’ll inspect any other services you would like us to cover too. If everything you want us to cover is eligible, we’ll set up your care plan and your payments for it and your first boiler service will take place at a pre-arranged date 12 months later. We’ll confirm your details before arranging an appointment.

If Your Boiler Is More Than 9 Months Old

We need to service your boiler and we’ll discount the cost to £65 which includes your free health check. If we find it is eligible, we’ll service it there then and carry out the health check. Your boiler care and any other care you’ve applied for and are eligible for, will then be set up along with your payments. Your next boiler service will take place at a pre-arranged date 12 months later. If for any reason, your boiler isn’t eligible for our service care we won’t service it, unless you’d still like us to.

I’m an existing customer

If you’re an existing customer and we’ve serviced your boiler recently then we’ll have the details of your last service and just need to carry out a free health check. If your service is due within 3 months of your application, we’ll offer a discounted rate of £50 to carry this out at the time of the health check.

Unsafe Boilers

If we find your boiler is unsafe for any reason, we may have to turn it off (with your approval) or notify the gas emergency services.

Our boiler care plan may cover the cost to rectify this situation, but if not, all servicing obligations will be put on hold until either the boiler has been replaced or you’ve had it repaired to a safe standard.

If we’re unable to carry out the work during our visit for any reason, our £50 call-out fee will apply for any return visit required to meet our servicing obligations.

We offer 0% interest and no deposit when installing any Worcester Bosch boilers.

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